Fraud is at record levels. Financial scams are often targeted at older people, but this kind of crime affects the whole family. It’s not just about losing money; the stress of dealing with fraud can cause intense distress and even lead to health issues.

Family Connect is an easy way for adult children to offer a bit of support to their parents without interfering.

They don’t share their bank security details with you – or us – it’s completely secure. You won’t be accessing their account, can’t make or stop payments, and don’t need power of attorney. You’ll simply get a ‘view only’ look at their account information. This ‘Open Banking’ practice has been standard since 2017 and allows your parent to withdraw their consent to share at any time, in which case you can cancel your service if you wish.

You can safely keep watch to make sure bills have been paid, and get notifications about any transactions you might want to discuss with the person you’re supporting.

It takes just minutes to set up:

From the service dashboard, send an invite to the parent you want to help.
Once they accept and select their bank, you’ll need to follow some quick security steps and then you can start viewing their transactions straight away.
Now you can choose to get an email updates about transactions, so you can keep an eye out for anything unexpected.