Overview
Lending Management
Meet Slick - the fully customisable lending‑management infrastructure built for modern credit providers.
Slick is an advanced fintech platform designed to transform and streamline lending operations. We partner with lenders to deliver intelligent, tailored software solutions that boost operational efficiency, eliminate friction, and drive profitability across the entire organisation.
Powered by an agentic AI workforce capable of reasoning, communicating, and executing tasks end‑to‑end, Slick enables game‑changing improvements in speed, accuracy, and operational scale.
We help credit providers grow sustainably while maintaining the highest levels of trust with regulators and customers alike.
Our technology enables:
Transparent, explainable decisions
Ongoing monitoring of customer circumstances
Strong governance and audit trails
Alignment with evolving FCA expectations
Let us introduce our agents
Our agents are AI‑powered assistants designed to complete tasks on your behalf. They collaborate seamlessly with one another to deliver consistent, reliable results.
Decisioning Agent
Our decisioning agent is able to rapidly process data and complex situations to get to a credit decision.
- Use AI to create rules
- Extract and evaluate data from third parties
- Analyse exceptions in reporting and interactive chat

Collections Agent
Lending success depends upon efficient collections. Our automated collection agent uses the most appropriate communication channels including WhatsApp and email. We incorporate payment systems such as our pay by bank systems.
- Automated outbound communications
- FCA compliant default notices
- Consumer friendly payment methods
- Automated interest calculations
- Arrears management

Event Manager
On a continuous basis, our systems are looking for inbound and outbound events that need a response such as a late payment, a change in credit score, or a successful collection. Our events manager will then approach other agents to assist or it will take action directly.
- Fully automated event handling
- Never miss an action
- Comply to statutory deadlines to notifications
- Timely communications and automated customer service
- Add or change events whenever it is required

Underwriting Agent
Our agents can follow a fully customisable workflow to better handle applications through their journey into becoming a credit agreement.
- Allocate unique products
- Send personalised communications
- Request signatories
- Execute agreements
- Refer, Accept, Decline and Release
- Request Open Banking connections

Reporting
Using our AI report builder, you have access to all your information at a few clicks of a button or through dialogue with an agent. We provide several industry standard reports including regulatory product data.
- Automated production of standard FCA product and sales and data
- Simplified techniques to build datasets and reports for your own MI purposes

Retailer Management
Retail point of sale credit is a popular way for consumers to obtain goods and services. We provide a complete end to end process enabling retailers to be onboarded and then offer credit to consumers immediately.
- Onboard retailers
- Automate collections
- Production of credit agreements
- Retailer portal to review sales performance
- Slick pay to expedite payments

Integrated Data and Payment Services
All our services are accessible from APIs, enabling quick implementation and integrations with third party systems.
- Documented APIs
- Open banking and payments
- Use Postman for testing
- Rest APIs

FAQs
Will I be compliant with the FCA if I use this software?
Yes. We will keep the system up to date with the latest regulatory changes.
How will this improve my customer relationship?
Better communications with the customers to ensure good customer outcomes and increased commercial opportunities. The portal allows the customer to talk to you directly, raising any concerns there and then.
Will this improve efficiency?
Your staff have an auto-generated list of actions to complete on a day to day basis. Set up your commission structure to reward task completion, increasing productivity.
What if I need a bespoke module specific to my business?
Bespoke works are carried out in a timely well-cost manner that keeps your business at the cutting edge.
Can my data be imported?
No matter where you are coming from, we will be able to import all of your data and documents.
Will Slick adhere to my business rules?
The entire system can be customised to your exact liking, there is no lack of configuration options.
I've introduced a new position at my business, how can I set that up in Slick?
Build your company hierarchy within the system and provide each role with their unique permission sets, allowing full control over who can access what.
How do I acquire customers?
The built in application process takes a customer from start to finish, capturing all the relevant information, uploading of documents, signing of legal agreements and finalising the loan.
Talk to us to find out what Hope Macy can do for you.
Learn how partnering with Hope Macy helps your business make smarter credit decisions and deliver better outcomes for your customers.
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